Shipping

At Senecal Ski + Snowboard we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST with a 48h period. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discretely for your security. Backordered items will ship as soon as they become in stock.

We offer various Canada Post shipping options. Shipping rates are calculated on the checkout page. Available options within Canada are Canada Post Expedited and Canada Post XpressPost. A delivery estimate will be shown on the checkout page.

We do not collect taxes on orders to the United States, customers are responsible for any duty or taxes imposed by the United States customs.

Order Processing

We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Carrier Restrictions

Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.

We only ship using Canada Post, we are unable to use FedEX, UPS, DHL or any other shipping carrier.

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.

Please check your email's "spam" folders if you did not receive a tracking number.

Canadian customers can track their packages using http://www.canadapost.ca

Order Changes & Cancellations

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

IMPORTANT NOTE

At this time, we do not offer any refunds on purchases made via our online storefront.